Vc99's Privacy Policy & Data Protection

Vc99 (referred to as "we", "us", or "the Platform") is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right, and protecting your personal data is one of our most important responsibilities.

This Privacy Policy explains what information vc99 collects about you, how it is used and stored, who it may be shared with, and what rights you have over your data. This policy applies to the vc99 website, mobile app, and all related services.

By using vc99, you consent to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact us at support@vc99.run.

Vc99 only collects the data needed to provide you with the best experience. We collect two types of information — what you provide to us and what is collected automatically.

When you contact us via live chat or email, those conversations may also be recorded for quality control and training purposes.

Vc99 uses your information for specific, lawful purposes only. We never use your data for anything unrelated to the service.

• Account Management: For registration, login, and account verification.
• Service Delivery: To keep betting, payment processing, and gaming services running smoothly.
• Security Assurance: To prevent fraud and unauthorized access.
• Legal Compliance: To comply with KYC, AML, and applicable regulations.
• Customer Support: To address your complaints and resolve any issues.
• Service Improvement: To analyze usage patterns and improve the platform.
• Sending Notifications: To keep you informed about important updates, promotions, and offers (you can opt out at any time).
• Responsible Gaming: To detect unusual betting patterns and provide appropriate support.

Vc99 does not sell your personal information to any third party. However, limited data may be shared with trusted partners as necessary to operate our services.

• Payment Processor: Mobile Pay, Nagad, Rocket, and other payment gateways — solely to process transactions.
• Identity Verification Service: With regulator-approved agencies to complete the KYC process.
• Technology Partners: Software providers that support platform operations.
• Law Enforcement: As required by law, court order, or to assist with investigations.
• Regulatory Authorities: To relevant authorities for licensing and compliance reporting.

All third parties with whom data is shared are required to sign vc99's strict data protection agreements. They may only use the data for the specified purpose.

Vc99 uses cookies to enhance your browsing experience and ensure the platform runs smoothly. Cookies are small text files stored on your device.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect certain vc99 features.

Vc99 uses industry-leading, multi-layered security measures to keep your information safe.

• SSL/TLS 256-bit Encryption: All communication between your browser and our servers is fully encrypted.
• Database Encryption: All sensitive data stored is kept in encrypted form.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & DDoS Protection: To prevent unauthorized access and attacks.
• Regular Security Audits: Regularly audited by third-party experts.
• Staff Training: Regular training and awareness programs on data protection.

Vc99 retains your data only for as long as necessary. Different types of information are subject to different retention periods.

Certain data may not be deletable before a specified period due to legal obligations. Once that period expires, the data is securely deleted or anonymized.

Vc99 respects your data rights. In accordance with international data protection laws, you have the following rights:

To exercise any of these rights, email us at support@vc99.run. We typically respond within 30 days.

Vc99 strictly prohibits anyone under the age of 18 from registering or using our services. We do not collect data from minors, and we do not knowingly store any underage user's information in our database.

• Age verification is mandatory at registration.
• Age verification documents are checked as part of the KYC process.
• Accounts suspected of being underage are suspended immediately.
• Any minor's data collected inadvertently will be deleted immediately.

If you have any questions, concerns, or complaints regarding this privacy policy, please reach out to our data protection team.

• Email: support@vc99.run
• Live Chat: Available 24/7 on the vc99 platform
• Response Time: Typically within 24–48 hours

We take all privacy-related requests seriously and work to resolve them promptly. If this policy is updated, we will notify you by email and the revision date will be updated at the top of this page.