🛡️ Responsible Gaming

At vc99 Responsible Gaming — Play with joy, play in control

Betting is entertainment, not a problem to solve. vc99 believes every player should know their limits and play in a safe environment. We're committed to making that possible.

18+ Only 24/7 Support Self-Imposed Limits
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18+
Strict Age Limit
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At Any Time
Cool-Off Feature
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Set Your Own Limits
Deposit Limit
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Free
Advice & Support
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Important Notice: Online betting is for players aged 18 and above only. Betting is entertainment — never use it to solve financial problems. If you or someone you know is struggling with gambling, seek help today.
📖 What Is Responsible Gaming and Why It Matters

Responsible Gaming means treating betting as entertainment — without letting it affect other areas of your life such as family, work, health, or relationships. At vc99, responsible gaming is a core part of our platform. We believe a happy, healthy player has the best experience — and that's exactly what we're here for.

Online betting is growing in popularity across Bangladesh. Many people enjoy placing bets on cricket, football, and other sports for added excitement. For a small number, though, betting can become a problem. vc99 is committed to reducing that risk and keeping every player safe.

Responsible gaming rests on three core principles — Know your limits, recognize the signs, and seek help when it matters. This page covers all three of those areas in detail.

🔍 Recognise the Signs of Problem Betting

People often don't realize when betting shifts from a habit to a problem. Watch out for these warning signs:

  • Spending beyond your budget and chasing losses with more bets.
  • Hiding your betting activity from family or friends.
  • Feeling restless or irritable when trying to cut back or stop betting.
  • Neglecting daily responsibilities, studies, or work commitments to spend time betting.
  • Betting with borrowed money or dipping into family savings.
  • Feeling irritable or low when you're unable to bet.
  • Viewing betting as a solution to financial problems.
If you recognise two or more of the signs above in yourself, take the self-assessment quiz below and seek support if needed.
⚙️ vc99 Responsible Gaming Tools

Vc99 provides a range of tools to help you stay in control of your betting. Use them to play on your own terms.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period — which helps prevent impulsive overspending.

Session Time Limit

Decide in advance how long you want to play. When your session time is up, the platform will automatically alert you and, if needed, end your session.

Cool-off / Time-out

If you feel you need a break, you can take a temporary pause of anywhere from 24 hours to 6 weeks. You will not be able to log in to your account during this time.

Self-Exclusion

If you want to take a complete break from betting long-term, self-exclusion is available. You can close your account for anywhere between 6 months and 5 years, or permanently. Once activated, this cannot easily be reversed.

Reality Check

At regular intervals, a pop-up will remind you how long you've been playing and how much you've won or lost. This keeps you aware of your actual situation in real time.

To use these tools, go to your account settings or contact us at support@vc99.run.

👨‍👩‍👧 Minor Protection

The minimum age to register on vc99 is 18. We follow a strict age verification process and will immediately close any account found to belong to a minor.

If you have children or teenagers at home, take the following steps to keep them away from online betting:

  • Use a password and biometric lock on your device.
  • Never leave your device unattended while logged into the vc99 app or website.
  • Use parental control software on your browser.
  • Never share your login credentials with anyone.
If you suspect your child is using vc99, contact us immediately at support@vc99.run.
🌐 Where to Find Help and Support

Problem gambling is a recognized mental health condition, and it is treatable. Seeking help is not a sign of weakness — it takes real courage.

  • vc99 Support: Reach us at support@vc99.run or via Live Chat, 24/7.
  • National Mental Health Helpline: Reach out to a government mental health services centre in Bangladesh.
  • Family & Friends: Talk to someone you trust — it's often the most effective first step.
  • Local Counsellor: Consult a mental health professional near you.

Remember — your full account history, transactions, and betting records are available to view at any time on vc99. This helps you get a clear, honest picture of your spending.

🧠 Self-Assessment

Is your betting still under control?

Answer the following questions honestly.

1 Did you spend more than your budget last month?
No Yes Occasionally
2 Have you bet more in an attempt to win back money you've lost?
No Yes Occasionally
3 Has betting caused arguments with your family?
No Yes Occasionally
4 Do you feel restless or uneasy when you can't bet?
No Yes Occasionally
🚀 Set Limits Quickly
1
Log In to Your Account
Log in to your vc99 account.
2
Open Settings
Click the profile icon and go to the "Responsible Gaming" tab.
3
Choose Your Limits
Set a deposit, session, or betting limit.
4
Confirm
Limits take effect immediately once set.
📞 Need Help?

Vc99's responsible gaming team is always here for you.

Our Commitment

At vc99 Responsible Gaming 6 Core Principles

We don't just say it — responsible gaming is built into every feature and policy we offer.

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Strict Age Verification
Age verification is mandatory at registration and before withdrawals. No account belonging to anyone under 18 will be permitted on vc99.
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Set Personal Limits
Set your own deposit, betting, and session time limits. We make sure those limits actually hold.
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Smart Detection System
Our system automatically detects unusual betting patterns and, where necessary, alerts the player or has the support team reach out.
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Trained Support Team
vc99's support team is specially trained in responsible gaming. They're always ready to help — with empathy and without judgement.
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Full Transparency
Your full betting history, win/loss summary, and spending reports are always available — no hidden details.
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Easy Self-Exclusion
Whenever you feel you need a break, activate self-exclusion. The process is straightforward by design — your protection is our priority.
Common Questions

About Responsible Gaming FAQs

Yes. Reducing a deposit limit takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period. This is designed to prevent impulsive overspending.

Yes. If there is any balance remaining in your account before self-exclusion is activated, you will have the opportunity to withdraw it. We want you to stay safe and avoid any financial loss.

Absolutely. You can set all three at the same time — a Deposit Limit, a Session Time Limit, and a betting amount limit. Using multiple limits together gives you stronger control.

No. Once a self-exclusion period ends, your account does not reactivate automatically. You'll need to contact our support team and go through a cooling-off period before your account can be reopened.

Yes. From your vc99 account dashboard, you can view your complete betting history, deposit and withdrawal records, and a net profit/loss summary at any time.

Start by contacting vc99's Live Chat or support@vc99.run. Our trained team will guide you in the right direction. Reaching out to Bangladesh's National Mental Health Helpline or a local counsellor is also strongly encouraged.
Play Safe

Bet responsibly, Keep It Fun

Sign up at vc99 and use our Responsible Gaming tools for a safe, enjoyable betting experience.

18+ Only Benefits of Setting Limits 24/7 Bangla Support Self-Exclusion Feature
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